Online Counselling Guide

Online Counselling uses MSN Messenger for confidential sessions.

To use Carpediem on line Counselling you will need an MSN address and be comfortable using instant messaging. Click here to set up an MSN account.

We plan to offer other options such as Yahoo if there is demand. Please contact us for further information.

1. Counselling Sessions

Each session lasts 50 minutes which is booked in advance

We accept advance bookings of up to six sessions at any one time. We believe that on line counselling is only effective if reviewed regularly, typically we assess progress at 6 weekly intervals.

2. Registration

In order to book a Counselling Session you need to register with us, it is a legal requirement to state your age and location before we can accept an appointment and we ask you to give brief details of the subject so we are able to prepare. Please complete the registration form here.

3. Booking a Counselling Session

Once you have registered please book a session by emailing and requesting a date and time from the options below, you can book up to 6 sessions at one time.

We offer counselling sessions at the following times each week:

Days:

Monday, Tuesday, Wednesday, Thursday, Friday

Times:

Mornings: 10.00, 11.00, 12.00, 13.00

Evenings: 20.00, 21.00, 22.00

Counselling outside these hours may be possible, please email with your request.

We will reply within 48 hours confirming your booking and sending you a booking number which you use for payment.

4.Payment

Each session costs £30.00

All sessions must be paid for in advance and you will need your Booking Number which will have been emailed to you.

Click on the PayPal logo to make payment by credit/debit card:

Pay for one session, £30.00	Pay for two sessions, £60.00	Pay for three sessions, £90.00

Pay for four sessions, £120.00	Pay for five sessions, £150.00	Pay for six sessions, £180.00

After payment has been received we will send you the MSN address of the councellor so that you can enter it in to your allowed list of MSN contacts.

5. Using MSN Messenger

When the session is due to start, please make sure you are online and the MSN application is open. You can use MSN in the normal way, all conversations are private.

Please note: we keep all clients 'Blocked' on MSN except when they are due to have a counselling session so that the Counsellor can focus on the client.

You can keep a record of conversations to review later, go to Tools - Options - Messages and in this Window click the button called 'Automatically keep a record of my conversations'

Session format

The sessions are audio only. Whilst the use of abbreviations and emoticons are common place on MSN, we would ask that you try keep to ‘normal’ English or common abbreviations where possible in order to ensure there are no misunderstandings.

If we do not understand then we will ask you to clarify any statement.

Confidentiality

We keep a transcript of each session which we keep confidential and conform to the relevant Data Protection Legislation.